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Diesel Direct

Customer Connection & Service

The Diesel Direct Difference

Diesel Direct was built on a simple belief: servicing each customer’s needs and reliably fueling their fleets with the highest quality fuel, one gallon at a time. Our strong understanding and dedication to our customers enables us to provide an unparalleled service. As we have grown over the years to become the largest nation-wide mobile fleet fueling company in the transportation industry, we stay true to our roots and continue to offer the personal touch and availability of a local business. Our constant connection and the singular service we give to our customers is what we refer to as the Diesel Direct Difference. Find out why 10s of thousands of trucks throughout the United States have benefited from our exceptional and efficient on-site refueling system by discovering the difference yourself!

Diesel Direct Drivers:

Our professionally trained, Hazmat licensed drivers work quickly and diligently through the day and night to ensure your fleet is fueled properly and ready to operate when you need it. Our drivers are friendly and efficient and always have safety as a number one priority.

In fact, safety is so important to our drivers that they have even been recognized for their outstanding commitment to safety. The insurance company Energi has awarded our drivers on numerous occasions for Excellence in Risk Management, based on their dedication to the highest safety standards and the successful implementation of Risk Management Best Practices. Click here to visit our safety page to learn more!

Local Management:

Each of our customers is assigned an Operations Supervisor conveniently stationed close by the customer’s business location. They have the knowledge and experience to assist you with technical issues regarding your fuel. These professionals work proactively with our drivers to ensure the best service possible. 24/7, 365 days a year, you can always reach a manager who can assist you should complications arise regarding your fuel or fueling service.

OLYMPUS DIGITAL CAMERAFleet Technology:

Our trucks are equipped with computerized meters and scanners, ensuring accurate metering and recording of all deliveries performed. This detailed information is then saved in our private cloud-based system and via our customer portal, you can access invoices, delivery tickets, and reports to help you monitor your vehicles and track fuel usage for IFTA reporting and audits. Your branch manager’s unique username and password will give them access to the fueling information specific to their vehicles and/or equipment, saving them from compiling that data themselves and freeing them up to manage the operation rather than the fuel tracking.

Account Management:

Our personable and knowledgeable sales professionals strive to provide you with superior service every day. As a valued Diesel Direct customer, you are assigned an Account Manager who is your point of contact from the beginning and throughout. Whether you have questions about your fuel delivery or comments and feedback, your Account Manager is happy to speak to you over the phone or meet with you in person when you need them.

customer-serviceCustomer Service:

Our experienced team of professionals is easy to reach and ready to help you with your questions, concerns, and all of your needs. Reach us by email through our contact page and expect to receive help usually within a few brief minutes. If you prefer to instantly connect with us, dial our toll free number at 888-900-7787. All of your requests and questions are important to us and we want to ensure you have the best experience and help in regards to your fuel and fuel management.

Website:

The Diesel Direct website is designed to be easy to navigate and is rich with useful information. As mentioned above, our user-friendly Customer Portal is designed to provide detailed delivery reporting, invoicing, and relevant announcements to our customers. Other valuable resources include our News Section and social media pages (Facebook, Twitter, LinkedIn, and Google Plus), where we provide recent news about Diesel Direct, useful tips regarding additional care for your fuel and vehicle, and trends in the trucking and oil industries.

The quality of service provided by our drivers, local management, fleet fueling technology, account management, customer service, and website together build an outstanding customer experience. Our service sets us apart. Find out yourself about the Diesel Direct difference.